1. How Do I Order?
In addition to being able to order on prorodeogear.com, you can also order by...
Phone:
To order by phone call 615-390-6773. Please have items you would like to purchase and credit card information available when you call.
Mail:
You can order via mail by sending a Money Order (sorry, no personal checks accepted) to:
ProRodeo Gear
11212 Indian Trail
Dallas, TX 75229
Fax:
You can fax your order to 615-353-2141
Questions or comments, please email us at support@prorodeogear.com
2. How is my order shipped?
ProRodeo Gear determines the most convenient method to shipping your order. We use the US Postal Service (USPS) and United Parcel Post (UPS). All Next Day, 2 Day Delivery orders are shipped and delivered Monday - Friday. Next Day Delivery is not available for PO Box, APO and FPO mailing addresses.
3. How long will it take to get my order?
All merchandise will ship within 24 hours of receiving the order (Monday-Friday).
4. US Shipping
US Shipping Costs (total product costs before shipping, handling and/or applicable taxes)
up to $25.00 - $6.95
$25.01-$50 - $8.95
$50.01-$75 - $10.95
$75.01-100 - $12.95
$100.01-150 - $14.95
$150.01-200 - $16.95
$200.01-250 - $18.95
$250.01-up - $20.95
You will receive your order in four to seven business days from the date your order was placed. For earlier delivery, we can expedite your shipping for an additional charge:
2 days: add $14.95
Overnight: add $34.95
For overnight delivery the next business day, orders must be submitted Monday through Thursday by 11am CT. 2 day orders placed on Friday after 11am CT and over the weekend will arrive on Tuesday.
We do not offer overnight delivery to Alaska, Hawaii, or to PO boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard is First Class mail through the United States Postal Service.
5. What is your Return Policy?
We will happily exchange or refund any items that are returned in original condition within 30 days of purchase. If your return is received after 30 days from purchase date, a credit will be applied to your account. Worn or washed items are not returnable. Shipping is non-refundable.
6. How do I return an item?
Please send your item(s) back with your full name, address, email address and daytime phone number. Please let us know if you would like another item in exchange or a refund for the cost of the item. There are no additional shipping or handling changes on exchanges and items are shipped out within 24 hours of processing your return. Please send all returns to:
ProRodeo Gear - Returns Dept
11212 Indian Trail
Dallas, TX 75229
All returns must be received in original condition. We recommend adding Delivery Confirmation to your shipment, as you are responsible for ensuring that we receive the returned item(s).
7. What if I receive a damaged or incorrect item?
If any package or items appear to have been damaged in transit, please send the item(s) in question back First Class mail or UPS. Please let us know if you would like a replacement or a full refund. If you have any questions, please email ProRodeo Gear at support@prorodeogear.com.
8. How long does it take to receive a refund?
Refunds are processed to your original form of payment. Once a return has been processed, a credit card refund can take up to 7 business days to appear on your account and refund checks are processed weekly. |
